Terms of Service

Last updated: May 2026

Welcome to Untox. By accessing or purchasing from our website theuntoxpets.com, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Us 

Untox is a natural pet care brand offering grooming products and treats for dogs and cats. Our store is operated by The Untox Pets, headquartered in India. Contact us at theuntoxpets@gmail.com.

2. Acceptance of Terms

By visiting our site or completing a purchase, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

3. Products

All products are intended for use on pets only. We make every effort to display descriptions and ingredients accurately, but slight variations may occur. Our products are not substitutes for veterinary care — please consult a licensed veterinarian if your pet has a medical condition, allergy, or sensitivity.

4. Pricing and Payment

All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time. Payment must be made in full at checkout. In the event of a pricing error, we reserve the right to cancel affected orders and notify you promptly.

5. Orders and Cancellations

Once an order is placed and payment confirmed, it enters processing immediately. To cancel or modify an order, contact us at theuntoxpets@gmail.com as soon as possible. We cannot guarantee cancellation once an order has been dispatched.

6. Shipping and Delivery

We ship across India. Delivery timelines are estimates and may vary due to location, courier availability, public holidays, or weather. Risk of loss and title pass to you upon delivery to the carrier. We are not responsible for courier delays once a shipment has been dispatched. Please refer to our Shipping Policy for full details.

7. Returns and Refunds

Returns are accepted within 30 days of delivery. Free return shipping is provided and no restocking fee is charged. Please refer to our Return and Refund Policy for full eligibility criteria and instructions.

8. Intellectual Property

All content on this website — including text, images, logos, product descriptions, and branding — is the exclusive property of Untox / The Untox Pets and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any content from this site without our prior written consent.

9. User Accounts

If you create an account, you are responsible for the confidentiality of your login credentials and all activity under your account. Please notify us immediately of any unauthorised use. We reserve the right to terminate accounts that violate these Terms.

10. Prohibited Conduct

You agree not to use our website for fraudulent, abusive, or illegal activity; to submit false or misleading information; to interfere with the site's functioning; to attempt unauthorised access to our systems; or to use automated tools to scrape or extract data without permission.

11. Disclaimer of Warranties

Our products and services are provided "as is" without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Untox shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services. Our total liability to you shall not exceed the amount paid for the specific order in question.

13. Governing Law and Disputes

These Terms are governed by the laws of India. Disputes shall first be resolved amicably. If unresolved, they shall be subject to the exclusive jurisdiction of the competent courts in India.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Your continued use of the website constitutes acceptance of the revised Terms.

15. Contact Us

The Untox Pets | Email: theuntoxpets@gmail.com | Website: theuntoxpets.com