Frequently Asked Questions

What makes The Untox Pets different from other brands?

We create natural and Organic pet grooming products in India using toxin-free, pet-safe ingredients. No harsh chemicals, no artificial fragrances, and no unnecessary fillers — just clean, effective care for your pets.

What ingredients do you use in your products?

We use natural, plant-based ingredients like Aloe Vera for hydration, Coconut-derived cleansers for gentle cleaning, Ashwagandha and Manjishtha for skin health, and Cedarwood for a fresh, natural scent. Our products avoid parabens, silicones, and artificial dyes, making them safe even for sensitive pets.

How do I use your products?

  • Shampoos: Wet your pet’s coat with water, apply shampoo, massage gently, and rinse thoroughly.
  • Coat Care (serums, sprays): Apply evenly on a dry or damp coat, then brush for even distribution.
  • Detangling & Shine Products: Sprinkle lightly on tangled areas before brushing to reduce breakage and improve shine.
    (Always check product labels for specific instructions.)

Are your products safe for all pets?

Yes! Our grooming products are safe for all dog breeds and coat types. For pets with known allergies, check the ingredient list and do a patch test.

Do your products contain artificial fragrances or colours?

No, we only use naturally derived fragrances and colours. Your pet smells fresh — naturally.

Are The Untox Pets products Made in India?

Absolutely. All our pet grooming products are Made in India in small, carefully monitored batches to ensure top-notch quality.

Are your products cruelty-free?

Yes, we never conduct harmful animal testing. Our only tester is Trooper — our in-house, happy product expert!

Do you ship across India?

Yes, we deliver pet grooming products across India straight to your doorstep.

What is your refund policy?

We currently do not accept returns due to hygiene reasons. However, if your order arrives damaged or defective, we offer a full refund or replacement. Simply contact us within 48 hours of delivery with photos of the damaged item and order details.

Are your products safe for allergy-prone pets?

Yes, we use gentle and clean ingredients. Still, we recommend patch testing first for pets with very sensitive skin.